Terms & Conditions

All NOWWON pieces are made by hand from start to finish, using the finest quality fibers. In purchasing an item, you acknowledge that it may have differences in color and finishing to the image in the item listing. Sizing is approximate due to difference in yarn stretch. I believe this is the beauty of handcrafted objects and I hope that is why you have chosen a piece from me.

 

Payment and Taxes

Payments are processed through STRIPE - securely accepting most major credit and debit cards in the United States.


Please note that all orders delivered in the state of California will be charged a minimum 7.25% sales tax.

 

shipping

Most NOWWON items are made to order by hand, this means that not all purchased items will be ready to ship immediately after order. Normal turn around time is one week from purchase to shipment. Unforseen issues with material availability that could delay shipment will be communicated to buyers as soon as I become aware of them.


All items are shipped through USPS Priority Mail.  The buyer will receive shipping and tracking via email address associated with the order.


Please contact me with any concerns about shipping service. 

 

RETURNS

Remember that each piece from NOWWON is unique, however if you are not happy with your purchase, unused items may be returned for refund or exchange within 14 days of purchase.


Buyer is responsible for all return shipping costs and all included materials received from NOWWON should be included. 


Because of the nature of Love Fest Fibers’ spinning, felting and dyeing processes, slight variations are to be expected (and hopefully enjoyed). As a small batch product, the thickness and texture of each ball of yarn is unique. Though I use a set color palette for my objects, the color represented on each digital device will vary. For instance, a pink can be darker or lighter depending on your individual device’s screen. Dye batches will also vary slightly, so ordering two objects of the same color may result in a difference in hue. 


If the craftsmanship or durability of your piece is in question, please email to review options. I work very hard to ensure that all pieces are crafted with you in mind!

 

PERSONAL INFORMATION

By placing an order, you agree to have your name and email address placed on the NOWWON mailing list. 


Your shipping address will be kept on file to facilitate the shipping process on future orders.


No personal information of any other kind is collected or retained by NOWWON and no information is shared or sold to 3rd parties.